Privacy Policy

Effective Date: April 05, 2026

At Infiopia ("we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our suite of Shopify applications (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you ("Personal Information").

A. Information You Provide to Us

• Account Information: When you install our Apps, we collect your Shopify store details, including store name, domain, email address, product information, and account credentials.
• Support & Communication: If you contact us for support, we collect the information you provide in your message (e.g., name, email, screenshots of issues).

B. Information Automatically Collected (Shopify Data)

To provide our services, we access and store specific data from your Shopify store via the Shopify API. This may include:

• Customer Data: Names, email addresses, shipping/billing addresses, and phone numbers of your customers (only as necessary to perform the service, e.g., for order tracking or notification apps).
• Order Information: Details about products purchased, order status, and transaction history.
• Usage Data: We automatically collect information about how you interact with our Apps, including IP addresses, browser types, device information, and log data.

C. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track the activity on our Services and hold certain information to improve user experience.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To install, operate, and maintain our Apps on your Shopify store.
• Customer Support: To respond to your inquiries and troubleshoot technical issues.
• Improvement: To analyze usage trends and improve the functionality of our services.
• Communication: To send you technical notices, updates, security alerts, and administrative messages.
• Compliance: To comply with applicable laws and regulations (e.g., tax laws, data protection laws).

3. Sharing and Disclosure of Information

We do not sell, trade, or rent your Personal Information to third parties. We may share information only in the following circumstances:

• With Shopify: We share data with Shopify as necessary to provide our Services and in accordance with Shopify’s Partner Agreement.
• Service Providers: We may employ third-party companies (e.g., cloud hosting providers like AWS or Google Cloud, analytics providers) to facilitate our Service. These parties have access to your Personal Information only to perform tasks on our behalf and are obligated to protect it.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Data Retention

We retain your Personal Information only for as long as necessary to provide our Services to you and for the purposes set out in this Privacy Policy.

• Account Data: Retained as long as the App is installed on your Shopify store.
• Log Data: Retained for a limited period for security and analytics purposes.

If you uninstall our Apps, we will cease processing your data and delete stored information within a reasonable timeframe, unless retention is required by law.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. This includes using HTTPS/SSL encryption for data transmission and adhering to Shopify’s API security standards. However, please note that no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location, you may have the following rights regarding your data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("Right to be Forgotten").
• Opt-Out: Uninstalling our Apps will stop data collection for service functionality.

To exercise these rights, please contact us at [email protected].

7. Third-Party Links

Our Services may contain links to other websites (e.g., Shopify Admin, third-party tools). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date". You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us by email at [email protected].